VinFast Faq VinFast Faq

Frequently Asked Questions

Product
What is battery subscription and how much will it cost?

The battery subscription program is an innovative VinFast exclusive program that covers not only battery defects, but also battery degradation. 

Enjoy the peace of mind as we eliminate out-of-pocket repairs and maintenance costs. VinFast will replace the battery if capacity dips below 70%.

 

Enjoy our fixed monthly plan at $259 CAD for the VF8 and $349 CAD for the VF9.

What range can I expect from your vehicles under normal driving conditions?

Target range estimates per full charge (WLTP) for the VF 8 is 400 to 471 km and for the VF 9 is 423 to 594 km.

**First battery option 420 km (preliminary). Preliminary values, determined according to the principles of the Worldwide Harmonized Light Vehicles Test Procedure (WLTP) Standard. Consumption and range of a vehicle do not only depend on the efficient use of energy by the vehicle, but are also influenced by driving behavior and other non-technical factors.

Do you sell outside of Canada and Vietnam?

The VinFast lineup, starting with the VF 8 and VF 9, are currently available for reservation in the US, Canada, Vietnam, and EU markets.

What warranty applies on VinFast vehicles?

Ten years or 200,000 kilometers, whichever comes first.

Sales
How do I cancel my reservation?

To properly process your cancellation request, you will need to visit our contact us page and submit your request online.

Where can my VinFast EV be delivered?

For the moment, taking possession of vehicles will only be possible in branches. Our first locations will open in 2022 in the following cities

Ontario: Greater Toronto Area

British Columbia: Greater Vancouver Area

Quebec: Greater Montreal Area

 

Please follow us on our social sites to stay up to date.

When will I receive my VinFast vehicle?

Your delivery date will depend on your order date and specifics.

We anticipate first vehicles to be delivered by the end of the year.

VF 8 - End of 2022 (Projected target date)

VF 9 - Beginning of 2023 (Projected target date)

Will I be able to finance or lease a VinFast vehicle?

As of now, we do not have details on financing programs. However, we are working with our financing partners to develop attractive financing options for our customers.

Where can I see and test drive one of your vehicles?

VinFast plans to open showrooms in the Vancouver, Toronto and Montreal area in 2022, and we will expand operations in the near future. 

We are not currently offering Test Drives for our vehicles but stay tuned to a future announcement when this will become available.

I would like to follow VinFast Canada on social media

You can follow us on social media at

 

https://www.facebook.com/VinFast.Canada https://www.instagram.com/vinfastcanada/

 https://twitter.com/VinFastCanada/

 https://ca.linkedin.com/company/vinfast-auto-canada-inc

Are your vehicles eligible for the federal and provincial incentives?

Regarding the Federal and Provincial incentives, each level of government has different criteria and limits, we are currently working closely with all parties to receive approval for our VF 8 model within as many programs as possible. We cannot confirm eligibility at this time, however, if you would like more information, please refer to your Provincial/Federal sites for the most up to date information.

Services
Will service be available in my area?

VinFast plans to open Service Centres in the Vancouver, Toronto and Montreal area in 2022, and we will expand operations in the near future. 

I’m having trouble retrieving my NFT perks. How do you (…)

Please visit our contact us section on our website and we would be happy to support you

What is the coverage for the 10-year warranty?

This is a comprehensive/limited warranty, which covers defects in manufacturing & workmanship for 10 years or 200,000 kms, whichever comes first.

Product
What is battery subscription and how much will it cost?

The battery subscription program is an innovative VinFast exclusive program that covers not only battery defects, but also battery degradation. 

Enjoy the peace of mind as we eliminate out-of-pocket repairs and maintenance costs. VinFast will replace the battery if capacity dips below 70%.

 

Enjoy our fixed monthly plan at $259 CAD for the VF8 and $349 CAD for the VF9.

What range can I expect from your vehicles under normal driving conditions?

Target range estimates per full charge (WLTP) for the VF 8 is 400 to 471 km and for the VF 9 is 423 to 594 km.

**First battery option 420 km (preliminary). Preliminary values, determined according to the principles of the Worldwide Harmonized Light Vehicles Test Procedure (WLTP) Standard. Consumption and range of a vehicle do not only depend on the efficient use of energy by the vehicle, but are also influenced by driving behavior and other non-technical factors.

Do you sell outside of Canada and Vietnam?

The VinFast lineup, starting with the VF 8 and VF 9, are currently available for reservation in the US, Canada, Vietnam, and EU markets.

What warranty applies on VinFast vehicles?

Ten years or 200,000 kilometers, whichever comes first.

Sales
How do I cancel my reservation?

To properly process your cancellation request, you will need to visit our contact us page and submit your request online.

Where can my VinFast EV be delivered?

For the moment, taking possession of vehicles will only be possible in branches. Our first locations will open in 2022 in the following cities

Ontario: Greater Toronto Area

British Columbia: Greater Vancouver Area

Quebec: Greater Montreal Area

 

Please follow us on our social sites to stay up to date.

When will I receive my VinFast vehicle?

Your delivery date will depend on your order date and specifics.

We anticipate first vehicles to be delivered by the end of the year.

VF 8 - End of 2022 (Projected target date)

VF 9 - Beginning of 2023 (Projected target date)

Will I be able to finance or lease a VinFast vehicle?

As of now, we do not have details on financing programs. However, we are working with our financing partners to develop attractive financing options for our customers.

Where can I see and test drive one of your vehicles?

VinFast plans to open showrooms in the Vancouver, Toronto and Montreal area in 2022, and we will expand operations in the near future. 

We are not currently offering Test Drives for our vehicles but stay tuned to a future announcement when this will become available.

I would like to follow VinFast Canada on social media

You can follow us on social media at

 

https://www.facebook.com/VinFast.Canada https://www.instagram.com/vinfastcanada/

 https://twitter.com/VinFastCanada/

 https://ca.linkedin.com/company/vinfast-auto-canada-inc

Are your vehicles eligible for the federal and provincial incentives?

Regarding the Federal and Provincial incentives, each level of government has different criteria and limits, we are currently working closely with all parties to receive approval for our VF 8 model within as many programs as possible. We cannot confirm eligibility at this time, however, if you would like more information, please refer to your Provincial/Federal sites for the most up to date information.

Services
Will service be available in my area?

VinFast plans to open Service Centres in the Vancouver, Toronto and Montreal area in 2022, and we will expand operations in the near future. 

I’m having trouble retrieving my NFT perks. How do you (…)

Please visit our contact us section on our website and we would be happy to support you

What is the coverage for the 10-year warranty?

This is a comprehensive/limited warranty, which covers defects in manufacturing & workmanship for 10 years or 200,000 kms, whichever comes first.

Don’t see what you’re looking for?

Please reach out to us via our Contact Us page, and we’ll make sure you get the answers you need.

Contact Us

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