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Frequently Asked Questions

All Product Sales Services
Product
Do you sell outside of Canada and Vietnam?

The VinFast lineup, starting with the VF 8 and VF 9, are currently available for reservation in the US, Canada, Vietnam, and EU markets.

What kind of driving range can I expect from VinFast's electric vehicles?

VinFast's electric vehicles have a tested range of 375 to 425 km per full charge (NRCan) for the VF 8 model, and 468 to 531 km per full charge (NRCan) for the VF 9 model.


Based on the Natural Resources Canada (NRCan) Standard. It's important to note that the vehicle's energy efficiency and range can be affected by various non-technical factors and driving habits.

Sales
How do I cancel my reservation?

To properly process your cancellation request, you can log into your Vinfast account and making your changes. If you have any issue, please contact us.

Where can I get my VinFast EV delivered in Canada?

You can take possession of your VinFast electric vehicle at anyone of our showrooms once available. We’ve already opening our first locations in the following areas:

Greater Toronto Area: Ontario

Greater Vancouver Area: British Columbia

Greater Montreal Area: Quebec

Stay updated with our latest announcements by following us on social media or joining the charge here

When can I expect my VinFast electric vehicle to arrive in Canada? What about the VF 7 and VF 6 models?

We're anticipating deliveries to take place this year with the VF 8 models already on the roads in the US. Deliveries for our VF 9 models are projected to start in the 2nd half of 2023. We'll keep you informed of any changes in delivery dates for VF 7 and VF 6 models.

Will I be able to finance or lease a VinFast vehicle?

As of now, we do not have details on financing programs. However, we are working with our financing partners to develop attractive financing options for our customers.

Where can I view and test drive a VinFast electric vehicle in Canada?

You can currently visit anyone of our location across Vancouver, Toronto, and Montreal to see and experience our vehicles. Test drives are available at all open locations. Please join the charge here to stay update on our latest news.

I would like to follow VinFast Canada on social media

You can follow us on social media at:

https://www.facebook.com/VinFast.Canada https://www.instagram.com/vinfastcanada/

https://twitter.com/VinFastCanada/

https://ca.linkedin.com/company/vinfast-auto-canada-inc

Are your vehicles eligible for the federal and provincial incentives?

Regarding the Federal and Provincial incentives, each level of government has different criteria and limits, we are currently working closely with all parties to receive approval for our VF 8 model within as many programs as possible. We cannot confirm eligibility at this time, however, if you would like more information, please refer to your Provincial/Federal sites for the most up to date information.

Services
What warranty applies on VinFast vehicles?

10 years or 200,000 kilometers whichever comes first

Will service be available in my area?

VinFast plans to open Service Centres in the Vancouver, Toronto and Montreal area in 2022, and we will expand operations in the near future. 

I’m having trouble retrieving my NFT perks. How do you (…)

Please visit our contact us section on our website and we would be happy to support you

What is the coverage for the 10-year warranty?

This is a comprehensive/limited warranty, which covers defects in manufacturing & workmanship for 10 years or 200,000 kms, whichever comes first.

Product
Do you sell outside of Canada and Vietnam?

The VinFast lineup, starting with the VF 8 and VF 9, are currently available for reservation in the US, Canada, Vietnam, and EU markets.

What kind of driving range can I expect from VinFast's electric vehicles?

VinFast's electric vehicles have a tested range of 375 to 425 km per full charge (NRCan) for the VF 8 model, and 468 to 531 km per full charge (NRCan) for the VF 9 model.


Based on the Natural Resources Canada (NRCan) Standard. It's important to note that the vehicle's energy efficiency and range can be affected by various non-technical factors and driving habits.

Sales
How do I cancel my reservation?

To properly process your cancellation request, you can log into your Vinfast account and making your changes. If you have any issue, please contact us.

Where can I get my VinFast EV delivered in Canada?

You can take possession of your VinFast electric vehicle at anyone of our showrooms once available. We’ve already opening our first locations in the following areas:

Greater Toronto Area: Ontario

Greater Vancouver Area: British Columbia

Greater Montreal Area: Quebec

Stay updated with our latest announcements by following us on social media or joining the charge here

When can I expect my VinFast electric vehicle to arrive in Canada? What about the VF 7 and VF 6 models?

We're anticipating deliveries to take place this year with the VF 8 models already on the roads in the US. Deliveries for our VF 9 models are projected to start in the 2nd half of 2023. We'll keep you informed of any changes in delivery dates for VF 7 and VF 6 models.

Will I be able to finance or lease a VinFast vehicle?

As of now, we do not have details on financing programs. However, we are working with our financing partners to develop attractive financing options for our customers.

Where can I view and test drive a VinFast electric vehicle in Canada?

You can currently visit anyone of our location across Vancouver, Toronto, and Montreal to see and experience our vehicles. Test drives are available at all open locations. Please join the charge here to stay update on our latest news.

I would like to follow VinFast Canada on social media

You can follow us on social media at:

https://www.facebook.com/VinFast.Canada https://www.instagram.com/vinfastcanada/

https://twitter.com/VinFastCanada/

https://ca.linkedin.com/company/vinfast-auto-canada-inc

Are your vehicles eligible for the federal and provincial incentives?

Regarding the Federal and Provincial incentives, each level of government has different criteria and limits, we are currently working closely with all parties to receive approval for our VF 8 model within as many programs as possible. We cannot confirm eligibility at this time, however, if you would like more information, please refer to your Provincial/Federal sites for the most up to date information.

Services
What warranty applies on VinFast vehicles?

10 years or 200,000 kilometers whichever comes first

Will service be available in my area?

VinFast plans to open Service Centres in the Vancouver, Toronto and Montreal area in 2022, and we will expand operations in the near future. 

I’m having trouble retrieving my NFT perks. How do you (…)

Please visit our contact us section on our website and we would be happy to support you

What is the coverage for the 10-year warranty?

This is a comprehensive/limited warranty, which covers defects in manufacturing & workmanship for 10 years or 200,000 kms, whichever comes first.

Don’t see what you’re looking for?

Please reach out to us via our Contact Us page, and we’ll make sure you get the answers you need.

Contact Us

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