VinFast Faq VinFast Faq

Frequently Asked Questions

Product
What ADAS are onboard VinFast vehicles?

We include a complete Standard ADAS package with our VF 8 and VF 9 vehicles, and offer an optional Advanced ADAS  package. It includes :

 - Automatic Lane Changing Assist

 - Fully Automated Parking Assistance

 - Remote Parking

 - Summon Mode

 *Please visit our website for more details*

What is battery subscription and how much will it cost?

The battery subscription program is an innovative VinFast exclusive program that covers not only battery defects, but also battery degradation. 

Enjoy the peace of mind as we eliminate out-of-pocket repairs and maintenance costs. VinFast will replace the battery if capacity dips below 70%.

 

Enjoy unlimited mileage with our Fixed monthly plan at $139 CAD for the VF 8 and $199 CAD for the VF 9.

 

Our Flexible plan includes 500 km for 

$39 CAD, $0.09 CAD per km post-500 km for the VF 8

$59 CAD, $0.11 CAD per km post-500 km for the VF 9

What range can I expect from your vehicles under normal driving conditions?

Target range estimates per full charge (WLTP) for the VF 8 is 400 to 471 km and for the VF 9 is 423 to 594 km.

**First battery option 420 km (preliminary). Preliminary values, determined according to the principles of the Worldwide Harmonized Light Vehicles Test Procedure (WLTP) Standard. Consumption and range of a vehicle do not only depend on the efficient use of energy by the vehicle, but are also influenced by driving behavior and other non-technical factors.

What Smart Services are onboard VinFast vehicles?

STANDARD PACKAGE FEATURES
Connect to the Smart Services system to access essential features and information, including navigation route sharing and straightforward maintenance, safety, and security details.

Smart control
Control in-car features with Voice Assistant or/and HMI
Remote Control by VinFast app
Different modes: Valet/Pet/Camp/Reduce chimes volume/Bath
User profile
Synchronize VinFast app account and driving account
Navigation
Search for destination and route sharing
Smart trip planner
Locate vehicle location remotely
Charging support
Plug and charge (auto recognize VinFast vehicle and charge fee)
Smart charging time
Safety and Security
E-call/Auto e-call when accident is detected
Intrusion Alert
Self-diagnosis
Maintenance schedule automatic reminder
Car Statistics (remaining battery, coolant level, etc.)
Over-the-air update
After-sale services
Vehicle Service Support
Battery Leasing Management

 

Connect to the Smart Services system to access essential features and information, including navigation route sharing and straightforward maintenance, safety, and security details.

 

 *Please visit our website for more details*

Do you sell outside of Canada and Vietnam?

The VinFast lineup, starting with the VF 8 and VF 9, are currently available for reservation in the US, Canada, Vietnam, and EU markets.

What warranty applies on VinFast vehicles?

Ten years or 200,000 kilometers, whichever comes first.

Sales
How do I cancel my reservation?

To properly process your cancellation request, you will need to visit our contact us page and submit your request online.

Where can my VinFast EV be delivered?

For the moment, taking possession of vehicles will only be possible in branches. Our first locations will open in 2022 in the following cities

Ontario: Greater Toronto Area

British Columbia: Greater Vancouver Area

Quebec: Greater Montreal Area

 

Please follow us on our social sites to stay up to date.

When will I receive my VinFast vehicle?

Your delivery date will depend on your order date and specifics.

We anticipate first vehicles to be delivered by the end of the year.

VF 8 - End of 2022 (Projected target date)

VF 9 - Beginning of 2023 (Projected target date)

Will I be able to finance or lease a VinFast vehicle?

As of now, we do not have details on financing programs. However, we are working with our financing partners to develop attractive financing options for our customers.

How much do your vehicles cost?

The prices for our vehicles are

 

VF 8 Model Pricing

VF 8 Standard Range Eco is $50,850

VF 8 Standard Range Plus is $59,350

VF 8 Enhanced Range Eco is $51,250

VF 8 Enhanced Range Plus is $59,750

 

VF 9 Model Pricing

VF 9 Standard Range Eco is $69,150

VF 9 Standard Range Plus is $75,650

VF 9 Enhanced Range Eco is $69,750

VF 9 Enhanced Range Plus is $76,250

 

 *Prices subject to change*

Where can I see and test drive one of your vehicles?

VinFast plans to open showrooms in the Vancouver, Toronto and Montreal area in 2022, and we will expand operations in the near future. 

We are not currently offering Test Drives for our vehicles but stay tuned to a future announcement when this will become available.

I would like to follow VinFast Canada on social media

You can follow us on social media at

 

https://www.facebook.com/VinFast.Canada https://www.instagram.com/vinfastcanada/

 https://twitter.com/VinFastCanada/

 https://ca.linkedin.com/company/vinfast-auto-canada-inc

Are your vehicles eligible for the federal and provincial incentives?

Regarding the Federal and Provincial incentives, each level of government has different criteria and limits, we are currently working closely with all parties to receive approval for our VF 8 model within as many programs as possible. We cannot confirm eligibility at this time, however, if you would like more information, please refer to your Provincial/Federal sites for the most up to date information.

Services
Will service be available in my area?

VinFast plans to open Service Centres in the Vancouver, Toronto and Montreal area in 2022, and we will expand operations in the near future. 

I’m having trouble retrieving my NFT perks. How do you (…)

Please visit our contact us section on our website and we would be happy to support you

What is the coverage for the 10-year warranty?

This is a comprehensive/limited warranty, which covers defects in manufacturing & workmanship for 10 years or 200,000 kms, whichever comes first.

Product
What ADAS are onboard VinFast vehicles?

We include a complete Standard ADAS package with our VF 8 and VF 9 vehicles, and offer an optional Advanced ADAS  package. It includes :

 - Automatic Lane Changing Assist

 - Fully Automated Parking Assistance

 - Remote Parking

 - Summon Mode

 *Please visit our website for more details*

What is battery subscription and how much will it cost?

The battery subscription program is an innovative VinFast exclusive program that covers not only battery defects, but also battery degradation. 

Enjoy the peace of mind as we eliminate out-of-pocket repairs and maintenance costs. VinFast will replace the battery if capacity dips below 70%.

 

Enjoy unlimited mileage with our Fixed monthly plan at $139 CAD for the VF 8 and $199 CAD for the VF 9.

 

Our Flexible plan includes 500 km for 

$39 CAD, $0.09 CAD per km post-500 km for the VF 8

$59 CAD, $0.11 CAD per km post-500 km for the VF 9

What range can I expect from your vehicles under normal driving conditions?

Target range estimates per full charge (WLTP) for the VF 8 is 400 to 471 km and for the VF 9 is 423 to 594 km.

**First battery option 420 km (preliminary). Preliminary values, determined according to the principles of the Worldwide Harmonized Light Vehicles Test Procedure (WLTP) Standard. Consumption and range of a vehicle do not only depend on the efficient use of energy by the vehicle, but are also influenced by driving behavior and other non-technical factors.

What Smart Services are onboard VinFast vehicles?

STANDARD PACKAGE FEATURES
Connect to the Smart Services system to access essential features and information, including navigation route sharing and straightforward maintenance, safety, and security details.

Smart control
Control in-car features with Voice Assistant or/and HMI
Remote Control by VinFast app
Different modes: Valet/Pet/Camp/Reduce chimes volume/Bath
User profile
Synchronize VinFast app account and driving account
Navigation
Search for destination and route sharing
Smart trip planner
Locate vehicle location remotely
Charging support
Plug and charge (auto recognize VinFast vehicle and charge fee)
Smart charging time
Safety and Security
E-call/Auto e-call when accident is detected
Intrusion Alert
Self-diagnosis
Maintenance schedule automatic reminder
Car Statistics (remaining battery, coolant level, etc.)
Over-the-air update
After-sale services
Vehicle Service Support
Battery Leasing Management

 

Connect to the Smart Services system to access essential features and information, including navigation route sharing and straightforward maintenance, safety, and security details.

 

 *Please visit our website for more details*

Do you sell outside of Canada and Vietnam?

The VinFast lineup, starting with the VF 8 and VF 9, are currently available for reservation in the US, Canada, Vietnam, and EU markets.

What warranty applies on VinFast vehicles?

Ten years or 200,000 kilometers, whichever comes first.

Sales
How do I cancel my reservation?

To properly process your cancellation request, you will need to visit our contact us page and submit your request online.

Where can my VinFast EV be delivered?

For the moment, taking possession of vehicles will only be possible in branches. Our first locations will open in 2022 in the following cities

Ontario: Greater Toronto Area

British Columbia: Greater Vancouver Area

Quebec: Greater Montreal Area

 

Please follow us on our social sites to stay up to date.

When will I receive my VinFast vehicle?

Your delivery date will depend on your order date and specifics.

We anticipate first vehicles to be delivered by the end of the year.

VF 8 - End of 2022 (Projected target date)

VF 9 - Beginning of 2023 (Projected target date)

Will I be able to finance or lease a VinFast vehicle?

As of now, we do not have details on financing programs. However, we are working with our financing partners to develop attractive financing options for our customers.

How much do your vehicles cost?

The prices for our vehicles are

 

VF 8 Model Pricing

VF 8 Standard Range Eco is $50,850

VF 8 Standard Range Plus is $59,350

VF 8 Enhanced Range Eco is $51,250

VF 8 Enhanced Range Plus is $59,750

 

VF 9 Model Pricing

VF 9 Standard Range Eco is $69,150

VF 9 Standard Range Plus is $75,650

VF 9 Enhanced Range Eco is $69,750

VF 9 Enhanced Range Plus is $76,250

 

 *Prices subject to change*

Where can I see and test drive one of your vehicles?

VinFast plans to open showrooms in the Vancouver, Toronto and Montreal area in 2022, and we will expand operations in the near future. 

We are not currently offering Test Drives for our vehicles but stay tuned to a future announcement when this will become available.

I would like to follow VinFast Canada on social media

You can follow us on social media at

 

https://www.facebook.com/VinFast.Canada https://www.instagram.com/vinfastcanada/

 https://twitter.com/VinFastCanada/

 https://ca.linkedin.com/company/vinfast-auto-canada-inc

Are your vehicles eligible for the federal and provincial incentives?

Regarding the Federal and Provincial incentives, each level of government has different criteria and limits, we are currently working closely with all parties to receive approval for our VF 8 model within as many programs as possible. We cannot confirm eligibility at this time, however, if you would like more information, please refer to your Provincial/Federal sites for the most up to date information.

Services
Will service be available in my area?

VinFast plans to open Service Centres in the Vancouver, Toronto and Montreal area in 2022, and we will expand operations in the near future. 

I’m having trouble retrieving my NFT perks. How do you (…)

Please visit our contact us section on our website and we would be happy to support you

What is the coverage for the 10-year warranty?

This is a comprehensive/limited warranty, which covers defects in manufacturing & workmanship for 10 years or 200,000 kms, whichever comes first.

Don’t see what you’re looking for?

Please reach out to us via our Contact Us page, and we’ll make sure you get the answers you need.

Contact Us

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